Problems transferring forum to another provider

[Gabriel Asuar]

Hello,

I checked all the "module_auth" column values in the "phpmodules" table and they are not missing the "&&" symbols.

Did you corrected it? Because I don't see any missing "&&", but the Administration Control Panel is still not working.

The best way to tell me exactly where there is something missing is by the "module_id" column value. The lines you used in your example are the 201, 203 and 289, and have all the logical and.

I have also deleted the cache folder files, to ensure it is updating properly.

Best regards,

Gabriel.

[Yuriy Rusko]

Hi Gabriel,

Nils is away for the week and may not be available to reply as quickly as usual. I will see if I can be of assistance here, but it may need to wait for him.

Apologies for the wait.

- Yuriy

[Nils Adermann]

Hello,

I checked all the "module_auth" column values in the "phpmodules" table and they are not missing the "&&" symbols.

Did you corrected it? Because I don't see any missing "&&", but the Administration Control Panel is still not working.

The best way to tell me exactly where there is something missing is by the "module_id" column value. The lines you used in your example are the 201, 203 and 289, and have all the logical and.

Hey Gabriel,

I didn't make any changes to your data. The mentioned lines require multiple && signs, so they did have some (within the brackets) but were missing the ones before the brackets, are you sure they are all there? Can you maybe paste the ones you think are correct now?

Cheers,
Nils

[Gabriel Asuar]

Hello Nils, I'm back from holidays,

Alright I finally tracked down the problem. However it does not appear to be our fault this time. There are some entries in your phpbb_modules table which have values like "acl_a_authusers ( acl_a_mauth || acl_a_fauth )" in the module_auth column. These are missing a logical and. It should be "acl_a_authusers && ( acl_a_mauth || acl_a_fauth )". Somewhere along the way of the import you must have lost these && signs. I checked the export generated on Forumatic that you downloaded and confirmed that they are correct there, so it must have happened when you imported the SQL backup. Which tool did you use to do that? Maybe there's a problem with that tool.

This is a copy paste of the line you selected for the example, wich has the module_id number 201:

In the table view, it shows like that (it has no place to show complete):

acl_a_authusers && (acl_a_mauth || acl_a_f...

When doing in-line editing, it shows like this:

acl_a_authusers && (acl_a_mauth || acl_a_fauth)

And when editing in full screen:

acl_a_authusers && (acl_a_mauth || acl_a_fauth)

I've checked carefully what you say, and I see no missing logical symbols. Please, have a look again because I am desperate. In the meantime, will you have in a near future the automatic exporting process ready for phpbb 3.10? I cannot understand why you use the 3.11 version of the forum if the exporting feature does not work because of that.

I sincerely appreciate your attention, best regards,

Gabriel.

[Gabriel Asuar]

Hello Nils,

Have you got any time to review my previous post?

I still need an export functionality that works, or a workaround to migrate my forum.

Best regards,

Gabriel.

[Gabriel Asuar]

Hello,

Any news regarding my problem of exporting the forum. ¿Nobody else has tried this feature?

Sicerely,

Gabriel.

[Gabriel Asuar]

Hi again,

My forum talks about the spanish exit of the euro. The day this fact will become mainstream i will receive hundreds thousand visits, and your hosting will become unpayable for me. So it is important that you solve the migration to other hosts.

This is what you say in your Features page:

Data Portability & Plan Flexibility
Unlike other providers, we will never hold your data hostage or charge for a copy of your content should you choose to move to another provider.

Well, until you fix the export function to work properly with the current version of phpbb, you are not complaining with the main feature that decided me to use your service.

The least you should tell me, is when will you get the export function fixed so it is usable to move to another provider. I am waiting from July.

Best regards,

Gabriel.

[Matthew Giraitis]

As this is one of the primary reasons I am considering Forumatic, is there any update to share from the support team?

I hope to not have to ever migrate away, but it's imperative that this feature works in the event I must move.

Thanks very much

[Gabriel Asuar]

Forumatic service is essentially for users without big knowledge of managing hostings and forums. So, when the export of the data is in phpbb 3.1 format, wich is in beta, and needs expert manipulation to import in a phpbb 3.0.10 or 3.0.11, you cannot say that you comply with Data Portability.

At least, for me this is not true, and I think for many others users it's the same. We are trapped in forumatic. That's three months that I'm asking for an export function that works with official releases of phpbb, and it's still not done.

Data Portability & Plan Flexibility
Unlike other providers, we will never hold your data hostage or charge for a copy of your content should you choose to move to another provider.

Can you tell everybody when you will enable a usefull export? I need it urgently. I will start to complain everywhere about your service if you don't solve this essential issue.

Best regards,

Gabriel.

[Nils Adermann]

Hey Gabriel,

I understand your frustration with this. And I'm rather sorry the various other problems have lead to such a delay with this feature. I still think we are following our promise, as all the data is available. It just requires someone with some slight programming skills to make use of the data, as we only provide the data and not a service to move forums elsewhere. I've successfully moved forums from Forumatic before, so we're not locking anyone in.

Either way, we're currently testing the new version of the exporter to make sure it works on phpBB 3.0.11 without issues this time around. You will also at least be receiving a partial refund for the months you've been waiting, so this shouldn't be as much of an issue for you.

Cheers,
Nils